Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible.
This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select responsible manufacturing partners to ensure our products are high quality and a fair value.
Blank product are sourced from Honduras, Nicaragua, Haiti, Dominican Republic, Bangladesh, Mexico
EU Warranty: 2 years
Other compliance information: Meets the formaldehyde, lead, cadmium, bisphenols, phthalates level requirements.
In compliance with the General Product Safety Regulation (GPSR), PWNED LABS CYBERSECURITY TRAINING SERVICES - FZCO and SINDEN VENTURES LIMITED (Manufacturer) ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at Technohub, IFZA Business Park, Silicon Oasis, Dubai, UAE or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.
How much is shipping?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.